Terms and Conditions
Terms and Conditions
Returns Policy and Exchange Policy
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 .
We understand that online buying can be problematic so we of course are happy to offer a full refund or exchange (if we have the dress in stock!) but we do ask that the items are returned in 28 days in the original condition with the original tags.
We ask that all unwanted items should be returned to us within 28 days of receipt by you.
You also need to include the invoice that you received with your order. On this invoice please state which dress you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.
Please note: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse. (Please note that returns should not cost more than approx £5.00 for two dresses within the UK)
Our Returns Address:
Vanessa Horne Dresses,54 Parkanaur Avenue,Southend-on-Sea,Essex ,SS1 3HY, UK
Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 14 working days. Please be aware it can take up to an additional 5 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incorrectly.
Faulty or wrong item
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which dress you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones.
This returns policy does not affect your statutory rights.
This web site is owned and operated by Off the Catwalk Ltd (Vanessa Horne.co.uk) who are dedicated to your total satisfaction. If you need to contact us, please send us message on
firstname.lastname@example.org or use the details below.
Our office hours are Monday to Friday between 9am and 5pm
Our Contact details:
Vanessa Horne Dresses,54 Parkanaur Avenue,Southend-on-Sea,Essex SS1 3HY
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.
As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing a copy of your invoice. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
Off the Catwalk (Vanessa Horne.co.uk) does not disclose customers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Shipping And Handling
Within the UK
On orders within the UK delivery is free within the UK We do ask that you pay for the returns and we recommend that you send it to signed for recorded delivery
(this should cost no more than £5.00 for up to two dresses)
Sorry but we do not offer free delivery outside the UK and these parcels are variable depending on destination. Should you wish to order from overseas we welcome your business and the postal price should appear at checkout. Should you have any questions please feel free to contact us.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.
All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.
Next Day Delivery Service (UK orders only)
If next day is available the option to upgrade will be shown at the checkout.
If next day delivery is available:
~ Order by 3pm Monday-Thursday to receive your order the following day.
~ Orders placed before 3pm Friday will reach you on the following Monday.
~ Orders placed over the weekend for next day delivery will arrive on Tuesday.
(on UK Bank Holidays then Wednesday)
PLEASE NOTE that next day delivery is currently only available for UK addresses.
Should you have any questions regarding this please do feel free to contact us either by phone on 07779219367 or email email@example.com
The majority of our dresses are in stock at the time you place your order - . Once we have received your order it will be dispatched within 1-4 business days.Occasionally the dress you have ordered may be out of stock and not show as out of stock. In this instance we always endeavour to not accept the payment and notify you as soon as possible.
Credit Card Security We accept payment by credit/debit card and through PayPal. We accept MasterCard, Visa, Consumer Debit, Business Debit, V-Pay & Prepaid credit cards, Commercial Charge & Credit Prepaid Cards.
We process card payments securely through the payment system Paypal
If you need to contact us, you can either email us at firstname.lastname@example.org or Vanessa Horne, 54 Parkanaur Avenue, Southend-on-Sea, Essex, SS1 3HY
Or by telephone on 07779 219367
Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.
We may collect the following information:-
- contact information including email address and telephone numbers
- demographic information such as postcode
- other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-
- Internal record keeping and administration of your booking
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, occupation, industry, personal interests, and other information when needed to provide a service or product or carry out a transaction you have requested.
As you browse www.offfthecatwalk.co.uk you will see that a cookie pop up will appear asking for your permission to allow cookies. Please note that we will not pass your personal information to third parties.
Cancelling Your Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Vanessa Horne.co.uk for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If your order has not been dispatched and you have just placed it, you can ring our offices on 07779 219367 and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank statements.